FAQs
Our most popular questions
Purchasing online
You may discover the new collection on our homepage.
On the JEWELLERY page, you can apply filters on the color, price, collection, product type and style.
You can also go to the COLLECTIONS page to see the products in their universe.
Go to the INSPIRATIONS page to discover the products worn by our favorite APM girls. When you have chosen the pieces you would like to purchase, select your size (if needed) and quantity, and add to cart.
Click on the icon on the top right-hand corner, and click on "Create Account" with your email address
In case you change your mind, you can cancel your order within 15 min. After those 15 minutes, we cannot guarantee the cancellation of your order.
It can happen that a product is out of stock. If you cannot find the product you are looking for on our website, you can reach us through our live chat and one of our Dedicated Advisors will assist you in the process.
All items are shipped in APM Monaco signature packaging.
Yes, the APM outer packaging is biodegradable.
Product Informations
APM Monaco products available for purchase online include necklaces, rings, bracelets, earrings, anklets, tote bags, pouches and jewelry boxes.
There are different types of earrings:
- The single or mono earring: it is sold as 1 unit et doesn't come as a pair. If you want to create a pair, order this earring in 2 quantities or mix it with another APM mono earring.
- The ear cuff or sliding earring: it does not require your ear to be pierced, you can adjust it on your ear.
- The asymmetric earrings: the 2 earrings creating the pair don't have the same design.
- The hoop earring: these earrings are in a hoop design
- The ear jacket earring: it is composed by 2 parts. The underlobe part can be placed behind your lobe while being visible, or it can be removed to wear the other part alone, as a stud.
Our products are made of 925 silver. Some of our products are made with APM Alloy, which is made of 95% recycled raw material and 18K rose gold or yellow gold plated. It is anti-tarnishing and anti-allergenic.
Stones used are zirconia, spinel, synthetic ruby, amethyst, tourmaline, apatite, nacre and fresh water pearls. Components vary from one product to another.
None of our products contain nickel or other unsuitable materials.
Our company is ISO 9001-2000 certified.
Our jewels are carefully handcrafted by our experienced teams in our own factories. All of our stones are hand-set using high jewelry techniques.
The surface treatments used allow our jewels to be guaranteed for 2 years whatever their use is. However, shocks, abrasive products and inappropriate use can alter the quality of the jewel faster.
Our jewels are carefully handcrafted by our experienced teams in our own factories. All of our stones are hand-set using high jewelry techniques.
The surface treatments used allow our jewels to be guaranteed for 2 years whatever their use is. However, shocks, abrasive products and inappropriate use can alter the quality of the jewel faster.
Outside of these years of warranty, we offer repair services for 20€.
Payments
apm.mc accepts the following types of payment for online purchases: Visa, Amex, Mastercard, Paypal, Alma (payment in multiple instalments), Apple Pay, Google Pay, Shop Pay.
When selecting PayPal as a method of payment at checkout, you will be directed to the PayPal website to "Log In" and review the amount shown before clicking "Pay Now". Once this transaction is complete, you will then be redirected to apm.mc.
Our customers' privacy is of the utmost importance to us.
All submitted personal and payment information are encrypted for your security.
A security code is made of 3 or 4 digits. This code is used to secure sales transactions made online. For American Express credit cards: the 4-digit code is printed on the front of your card, to the right of your main credit card number.
For all other credit cards (Visa, Mastercard, Discover…): the 3-digit code is printed on the back of your credit card, in the signature box.
All the prices displayed online on apm.mc are tax inclusive.
Shipping & Delivery
We are using FedEx and DHL to deliver orders.
Order are delivered from Monday to Saturday.
APM Monaco ships to most parts of the world.
Please find here the list of regions where APM Monaco is delivering.
If you wish to deliver products in Mainland China, please visit our official Mainland China website www.apm-monaco.cn to place your order.
The delivery time frame depends on the product ordered.
For regular products:
You will receive your order within 7 days.
For personalized bangles:
You will receive your order within 3 weeks.
Free shipping on any order above 95 EUR worldwide.
For orders below this amount, please see below the shipping costs in your local currency:
Australia: AUD 16
Canada: CAD 15
France, Germany, Italy, Spain & other countries: EUR 9.95
Hong Kong SAR China: HKD 90
Japan: JPY 1400
Qatar : QAR 45
Malaysia: MYR 50
Mexico : MXN 230
New Zealand : NZD 17
Philippines: PHP 700
Saudi Arabia: SAR 45
Singapore: SGD 16
South Korea: KRW 13,000
Switzerland: CHF 9.95
Taiwan (China): NTD 300
Thailand: THB 410
United Arab Emirates: AED 40
United Kingdom: GBP 9
United States: USD 12
We do offer free shipping with the following minimum amount in your local currency on apm.mc:
Australia: AUD 142
Canada: CAD 142
France, Germany, Italy, Spain & other countries: EUR 95
Hong Kong SAR China: HKD 840
Japan: JPY 13,300
Qatar : QAR 420
Malaysia: MYR 475
Mexico:MXN 2190
New Zealand: NZD 160
Philippines: PHP 6,300
Saudi Arabia: SAR 420
Singapore: SGD 153
South Korea: KRW 129,000
Switzerland: CHF 95
Taiwan (China): NTD 3,290
Thailand: THB 3,940
United Arab Emirates: AED 423
United Kingdom: GBP 84
United States: USD 115
The security of the order delivery is one of our priorities. All APM Monaco online purchases require a signature upon delivery. All orders are delivered from Monday to Saturday by FedEx or DHL.
If you are unavailable to sign for your package, the messenger will make a total of three delivery attempts on three consecutive business days.
If you are still unavailable to sign for your package, the package will be temporarily hold at a local FedEx or DHL station near you.
APM Monaco will send you an email including the tracking number when your order is dispatched.
You can use this number to track your order on the website of FedEx (www.fedex.com) or DHL (www.dhl.com).
If you log in online to your APM Monaco Account, you may also follow your delivery by selecting My Account, and click on My Orders.
If you order has not been dispatched yet, we will be able to modify your delivery address. Unfortunately, once your order has been dispatched, we cannot modify your delivery address. You will need to contact FedEx or DHL directly in your country.
Please note that FedEx may charge a fee for a change of address within the same country once an order is dispatched. FedEx will not accept any change of address in a different country.
APM Monaco will not be responsible for any extra shipping charges related to changing your delivery address.
The satisfaction of our client is our priority. We are sending the readily available products in priority. It is therefore possible that your order may be shipped in several times.
In this case, we will send you an email confirming the products sent.
Returns & Exchanges
Returning an item couldn't be easier!
Products purchased on apm.mc may be exchanged or returned online or to one of our APM Monaco boutiques*, up to 30 days from the delivery date.*
*For any order placed between Nov 22 - Dec 25, 2024, the exchange and return policy is extended until Jan 31, 2025
We will accept products unworn, unused and undamaged, and accompanied by the original APM Monaco packaging and tag. Personalized jewels cannot be exchanged or refunded.
Please note that shipping and bank handling fees from your original order will not be refunded.
Exchange is free of charge. For return, shipping fee will be deducted from your refund.
- Visit our Returns and Exchanges page
- Enter your order number and email address
- Follow the instructions and select the products you wish to return
- Once your request has been approved, you will receive a confirmation email with shipping instructions.
To find the store nearest you, go to the store locator page.
Present your confirmation e-mail in the boutique to exchange or return your jewelry. We will accept products unworn, unused and undamaged, and accompanied by the original APM Monaco packaging and tag. Personalized products cannot be returned or exchanged.
We will accept products unworn, unused and undamaged, and accompanied by the original APM Monaco packaging and tag.
The following products cannot be returned:
- Customized jewelry
- Gift cards
- Accessories
If the product you received is faulty, please complete the exchange or refund request online using the return reason “faulty”. We will issue complimentary exchange or return.
We allow size exchanges as well as exchanges for another product. Once your request has been approved and your return received, we will ship your exchange.
Below are the different refund options:
- Refund according to original payment method
- Refund in the form of a gift card
Shipping instructions will be emailed to you as soon as your request is approved.
Once your returned product has been received and inspected, you will be notified by email. The refund request will be processed within 10 business days after reception of the product.
If you have any further questions, please contact us at customercare@apm.mc or on live chat.
Size Guide
Each ring product page includes a size guide.
Each phalanx ring product page includes a size guide.
Most of our necklaces have an adjustable length, between 42 cm and 65 cm.
Most of our bracelets have an adjustable length, between 16 cm and 21 cm. For more information, visit our size guide page.
Customized Bangle
Our customized bangles come in 3 sizes: S, M and L. You may refer to the conversion table when you select your size to determine which size is the right one for you.
Our anklets come in 2 sizes: S & M. You may refer to the conversion table to determine which size is right one for you.
Warranty & Repairs
We guarantee our jewels 2 years international warranty on every product except accessories. Customers with valid proof of purchase could enjoy our complimentary repair services however the warranty will not cover any mistreatments of the jewels for example; but are not limited to, surface scratches, missing components or any damages resulting from misuse and hence a small repair fee will be occurred.
Color-fading under normal wear and tear on colored items (gold and rose gold) is covered by warranty within one year of purchase.
Please contact us if you need more details.
If your product is not under warranty anymore, we still offer repair services for 20 Euros. The out-of-warranty repairs include the repair, the verification of the stones setting, the weld control, the polishing, the surface treatment that will restore your jewel to its original appearance, as well as a new 6-month warranty.
To repair an APM Monaco jewel, bring it to an APM boutique or contact us. To locate the closest boutique, please visit our store locator.
Yes, we offer complimentary cleaning services which are done with an ultrasonic machine. To locate the closest boutique, please visit our store locator. If you don't have any boutique close to you, please contact us.
Since 1982, APM Monaco jewelry is unique and our designs are authentic.
We respect all social and ecological standards.
Each jewel is handcrafted in our factories, in a traditional way and, above all, with the techniques of fine jewelry.
We use only high quality materials.
In order to guarantee the authenticity of APM Monaco jewelry, we advise you to buy online at www.apm.mc, Tmall, JD or in one of our boutiques.
If you have a doubt regarding the authenticity of your products, you can contact us.
Wonderland Program
The Wonderland Program was created to "enjoy now, protect our future".
APM Monaco aims to establishing a connection with customer based on trust, quality and longevity:
- Enjoy a 2-year worldwide warranty
- Enjoy a lifetime repair (20 Euros beyond warranty)
- Enjoy a lifetime professional cleaning in APM boutique
- Recycle your preloved APM jewellery and enjoy a credit towards your next purchase.
All APM Monaco boutiques provide a lifetime professional cleaning.
Enjoy a 2-year worldwide warranty and lifetime repair services.
Beyond the initial 2-years warranty, APM will repair your jewelry to its original appearance for 20 Euros.
Return your jewellery to us, it will be recycled and created into a new piece.
15% of the original value of your returned jewels will be deducted from your next purchase.
A maximum of 15% per purchase can be covered by the reward you received from your returned jewellery.
No, you can only recycle APM Monaco jewellery.
Yes, the Wonderland Program is free of charge.
To enter into the Wonderland Program, you simply need to be an APM client.
Check your profile to see your purchase history, the warranty of your jewellery and to recycle your pieces.
There is no specific condtion for your jewellery to be return for recycling.
You can return your jewelry for recycling in any APM Monaco boutique.
To locate a store near you, please visit our store locator.
No, you can only use your credit to buy jewellery in one of our boutiques.
Accessibility Statement
APM Monaco S.A.M. (APM SAM)[1] is committed as a matter of its organizational policy and commercial operations to website accessibility for all users of this website, including all users with disabilities. In particular, APM SAM has committed as an integral component of its ongoing website development process and policies to conformance with generally recognized and accepted guidelines and/or standards for website accessibility (the “Standards”), which are currently at least the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 at Levels A and AA (“WCAG”).
While these Standards may change and/or evolve over time, it has been and continues to be APM SAM’s express policy, which will be implemented with the additional guidance of a third-party accessibility expert, to devote its resources to continually enhance the design and features of this website so as not to discriminate against or deny access to any disabled users of the website.
As part of its policy and ongoing commitment to website accessibility, APM SAM is making available this accessibility statement and the dedicated accessibility email address below in order to address any accessibility issues that individual users of this website may encounter and for which they seek a reasonable accommodation or auxiliary aid.
Read APM Monaco website accessibility Policy.
[1] APM SAM is a Monegasque public limited company (societe anonyme) separately organized and existing under the laws of the Principality of Monaco.
APM SAM is taking the following measures to ensure accessibility of this website:Include accessibility as a requirement for all web content consistent with current Standards. Assign clear accessibility goals and responsibilities.
Ensure content authors have accessibility knowledge and skills.
Include accessibility as part of our mission.
Include accessibility throughout our internal policies.
Usability test for participants with disabilities.
If you have a disability and believe that the format of any material on this website interferes with your ability to access the information, please contact our dedicated accessibility email address: accessibility@apm.mc.
To enable us to respond in a manner most helpful to you, please notify us in the first instance by emailing the following information to accessibility@apm.mc :
- the nature of the accessibility problem you experienced,
- the web address (URL) of the requested material you tried to access,
- your preferred format in which you want to receive the material (electronic format (ASCII, etc.), standard print, large print, etc.), and
- your contact information so that we can work with you to address any accessibility issues you may have experienced.In particular, if you have difficulty accessing information on this site, particularly if using assistive technology, including screen readers, eye tracking devices, or voice recognition software, please contact us.
We'll get back to you as soon as we can in order to address the requests and to provide the information you're seeking.
CONTESTS Terms & Conditions
- Eligibility: Open to individuals aged 18 and over (Void where prohibited by law). Participants must wear an APM Monaco jewel in the picture to be eligible.
- Winner Selection: Winners will be selected based on originality and notified via Instagram direct message
- Promotion Details: This promotion is in no way sponsored, endorsed, or administered by, or associated with, Instagram.
- Consent: By entering, participants consent to the use of their photos and Instagram handles for promotional purposes by APM Monaco.
- Right to Modify: APM Monaco reserves the right to modify or cancel the contest at any time.
The contest runs from November 30, 2024, until December 24, 2024.
How to Enter:
- Like the contest announcement post on APM Monaco's official Instagram account.
- Comment below the post, tag 2 friends, and follow our Instagram account (@apmmonaco).
- Winners will be contacted via private message on Instagram.
Voucher Terms:
- Enter the code at checkout in the designated field.
- Must be used in a single transaction (no partial use allowed).
- No minimum spend required.
- Valid for use on the website and in stores in France (excluding counters in malls).
- Shipping fees are not included and must be paid separately.
- Returns are not allowed.
- Voucher valid until January 15, 2025.
- Exchanges permitted if initiated before January 31, 2025.
Voucher Value & Currency Equivalents:
- 40€: 48 USD / 35 GBP
- 50€: 61 USD / 44 GBP
- 75€: 91 USD / 66 GBP
- 100€: 121 USD / 88 GBP
- 150€: 182 USD / 132 GBP
Contact Us
Our Dedicated Advisors are available 24/7 to assist you through different channels.
EMAIL To reach one of our Dedicated Advisors, you can send an email to customercare@apm.mc
LIVE CHAT Click LIVE CHAT to chat with one of our Dedicated Advisors.This will open our Chat Live window.
WHATSAPP Customer Care, Return & Exchange, QuestionsUnfortunately, we do not support calls through WhatsApp at this time.+33 7 57 90 33 93 (Whatsapp Only)
WECHAT Scan the QR code to chat with one of our Dedicated Advisors.
Enquiries about digital collaborations
For digital collaborations, please send an email to customercare@apm.mc
Enquiries about job opportunities
If you would like to join APM Monaco, please contact us at customercare@apm.mc.
Follow our LinkedIn account to discover new opportunities.
Gift Card
You can redeem the Gift Card code received by email during the checkout process on apm.mc.
Gift cards can be used as many times as desired until the balance runs out. If you purchase goods in excess of the value of the e-Gift card, you can pay the extra amount using another payment method.
You can only use one gift card per purchase. However, you can combine it with a discount code and other payment methods offered at checkout.
No, the gift card is an E-gift card that can only be used on our website apm.mc.
The Gift Card is valid for 1 year, starting from the date of purchase.
Yes, you can use your gift card more than once provided there is still a balance remaining.
APM Monaco cannot be held responsible for the loss or deletion of your Gift Card’s code.
Jewelry purchased with gift card can be exchanged but not refunded.
Please note that the Gift Card cannot be returned or exchanged. However, items purchased via the Gift Card can be exchanged only.
You cannot check your gift card balance, please contact our customer care to know it.
Yes, the gift card can be used to purchase personalized jewelry.